Challenge

Given the situation surrounding the pandemic, TELUS needed to demonstrate leadership as a brand that connects people to what matters most in a time when they need connection more than ever.

During the Covid-19 outbreak, TELUS had tasked the team to produce a series of videos specifically targeted to the multicultural segments to remind them to Stay Strong and Stay Grateful, while staying home and connected with their family and friends.

 

Solution

By aligning TELUS brand activities to what is happening to people during the various phases of the pandemic, we leveraged the opportunity to do things that will truly support people while building significant and invaluable brand equity that will endure long after the recovery.

Using the ‘Stay Connected’ platform, we engaged with the multicultural segments throughout the phases of the pandemic with empathetic and relevant brand communications connected to the particular moment in time. The user-generated content approach encouraged viewers to stay strong (mentally and physically) and communicated that human connections, although a little different, can keep us going.